round two!

so many things to vent about... and not enough energy to write it all out. So, I will paste the letter that I wrote to the bridal store. ((names taken out, just cause I felt like, so it stays neutral to readers))

I am not even exactly sure where to begin because I am so upset over my appointment at ___Bridal in Dedham last evening. Last night was my third trip to the Dedham store, my third trip to____Bridal ever and I was so very excited because I was picking up my wedding gown which I had ordered about a month ago. I went to ___Bridal with my Maid Of Honor and we planned on having her try on bridesmaid dresses, picking one for my wedding and also pick up my gown and the other items I had ordered. Upon calling the store, they informed me that the consultant I had worked with the last two times, M, no longer worked with them. That is understandable, things happen, I was truly disappointed though because she was more than I ever could have asked for in a bridal consultant. She was very easy to talk to, very nice and she paid attention to me. She also remembered me from the first time I worked with her, which I thought was great. She was so nice and she helped me find the dress of my dreams. So I knew that now I wouldn’t have her help in finding a bridesmaid dress but I was optimistic and confident that the new consultant would do a great job too, as I had already had two very positive experiences at this particular ____Bridal. How wrong was I. I still just cannot believe the experience me and my MOH had last night. The consultant that was assigned to help us with our appointment barely introduced herself when she first greeted us. She asked what we were looking for so I gave her the list of 3 bridesmaid dresses we were looking to try on and her response was: “Well, the numbers are listed on top of the racks so you can help pull the dresses too.” In a very rude tone of voice. So, me and my friend help to look for the 3 dresses and then when we had them all, the consultant brought us back to the dressing room, hung the dresses on the hook and walked away. I thought to myself, well that is odd, M stayed with us last time. But, there was another woman who was trying on bridal gowns in the dresses room next to us, so I figured the consultant might be busy. Well, my Maid of Honor tried on all the dresses and the consultant was no where to be seen. She finally came back around and nonchalantly asked how it was going and we said good. Then we took some time to look at our favorite dress and we decided that was The One, so I was hoping to try on my bridal gown to see it next to the bridesmaid dress. After searching for the consultant she came over and I asked if she could pull my dress so I could quickly try it on. This, I think, was not a ridiculous request. So the consultant says, “What’s your dress?” and I started to say, it’s a sweetheart neckline, taffeta, a line and she interrupted me and very rudely said “ARE YOU SERIOUS?! You’re really trying to describe the dress to me?! We have 100’s of dresses like that!”…I was so taken back by the way she responded that I had no words to even say anything. She then said “Well, I need the style number of your dress.” This information I did not have off hand, so my maid of honor asked if the consultant could possibly look the style number up in the computer system. The consultant said ‘yeah.’ Then we waited about 10 minutes and she brought 2 dresses to the other woman in the dressing area and mentioned that she hadn’t forgotten about us and then brought my dress over. Again, she hung it on the hook and walked away. I again thought to myself, well M had helped me get into the dress when I was here last time. But, we managed on our own, and I was so happy to have my dress on again and it looked wonderful next to my bridesmaid dress we picked. My friend and myself then got dressed and the consultant was no where to be found again. So, we left the dressing room area and went to the front of the store where I was helped by a very nice woman who got my order, showed me everything, had me sign that I had received it all and handed me my dream dress to take home. This was about the only happy part of our entire experience. I am appalled by the lack of customer service from the consultant while we were looking for a bridesmaid dress. She very clearly was too busy to even bother with helping us or she was too concerned with making a sale with the other woman that she practically ignored us. My maid of honor was prepared to order the bridesmaid dress last night but she did not because of the experience we had. At this point in time I am so upset that we had a terrible experience with this consultant and she made us feel so uncomfortable when we should have felt joyous and excited during something so important and what should be a happy time. I am not sure if I even want to come back to ___ Bridal for my alterations, and I am almost considering looking elsewhere for a bridesmaid dress despite the fact that we loved this dress so much. I always thought of ____ Bridal first when thinking about buying my wedding gown and bridesmaid dresses but if we are going to be treated as we were last night, I would rather give my business to a place that is going to treat us the way a returning customer should be treated.